Helpful Resources

PROJECT

MISSION 1 MILLION

Helpful Resources

REPORT CYBERCRIME

1. Report on 1930 (Financial Frauds)

To report a cybercrime, you can use the National Cyber Crime Portal set up by the Ministry of Home Affairs. It’s for reporting any cybercrime from anywhere in the country, but it pays special attention to crimes against women and children. When you file a complaint on this portal, it gets sent to the nearest law enforcement agency. There’s also a helpline number, 1930.
Or
you can complain on the portal https://www.cybercrime.gov.in/, or go to the nearest cybercrime police station, or any nearby police station. If you’ve lost money online, it’s best to contact 1930 as a priority.

2. To raise a complaint on the portal

Go to https://www.cybercrime.gov.in/ and register using your Indian phone number. You’ll receive an OTP for verification.
Choose the type of complaint:
If it’s about women or children, select from options like Child Pornography, Child Sexual Abuse Material, or Sexually Explicit Content.

(ii) For other cybercrimes, choose from options like Mobile Crimes, Social Media Crimes, Online Financial Frauds, Cyber Trafficking, Ransomware, or Hacking.

3. To report a crime, whether offline or online, you need to provide specific details

Incident Details:

How you communicated (Internet, WhatsApp, etc.)
Date and time of the incident
The platform used (Internet, WhatsApp, etc.)
Upload any evidence you have, like screenshots of payments,bank statements for financial frauds, or any other relevant materials such as screenshots, pictures, audio, or videos.

Suspect Details (if available):

Suspect’s name
Suspect’s identity, like their mobile number or email address
Suspect’s location, such as their workplace

Complainant’s Details:

Your full name and any supporting details, like your father’s name, spouse’s name, or guardian’s name
Your email address and phone number
Your address and any ID proof you have, like your Aadhaar card.

4. Here are some possible cybercrime scenarios explained simply

Online Defamation: Saying bad things about someone or an organization online.
Cyberbullying: Being mean to someone using technology.
Obscene Content: Taking inappropriate pictures or videos of someone using a phone or camera.
Cyber Stalking: Following or bothering someone online.
Pornography: Sharing inappropriate pictures or videos online.
Cyber Theft: Stealing personal or financial information online.
Sextortion: Threatening someone to get something from them online.
Cyber Fraud (Phishing): Tricking people into giving away their sensitive information online.
Hacking: Breaking into someone’s computer or network without permission.
Cyber Terrorism: Doing illegal things online to harm a country or its people.

STEP BY STEP PROCESS

Victims can dial Helpline number 1930, staffed by State Police officers.
The Cyber Police record details of fraudulent transactions and submit a Ticket on the portal.
The Ticket is then escalated to the relevant Banks, Wallets, Merchants, etc.
An SMS containing an acknowledgment number is sent to the victim, instructing them to provide complete fraud details on the portal within 24 hours.
In accordance with the online complaint lodged on the National Cybercrime Reporting Portal (NCRP), the money of victims of cybercrime in Telangana State will be frozen in the account of the accused.
The Investigation Officer seeks information regarding the bank account statement and the status of the accused’s account by sending notices to the concerned banks.
The concerned Bank Manager issues a Certificate detailing all the relevant information regarding the fraudulent transactions.
After gathering the information of the accused, the victim is contacted personally, and necessary documents are collected.9. The victim files an application before the concerned Court, which seeks an opinion from the respective police station.
The police station provides its opinion to the court, along with communication received from the bank confirming the account freeze.
All documents, including the communication and the Investigation Officer’s opinion, are submitted to the court.
The concerned Court issues an order regarding the refund of the frozen amount through the Citizen Financial Cyber Frauds Reporting and Management System (CFCFRMS) Portal.
Based on the conditions outlined in the Court Order, the Investigation Officer takes a bond from the victim.
The Investigation Officer sends a covering/forwarding letter to the concerned bank to implement the Court Order.
The release of money from suspect accounts back into the victim’s account is facilitated based on the discretion of the Court or Lok Adalat hearings.

SANCHAR SAATHI

Sanchar Saathi portal is a citizen centric initiative of Department of Telecommunications to empower mobile subscribers, strengthen their security and increase awareness about citizen centric initiatives of the Government. Sanchar Saathi empowers citizens by allowing them to know the mobile connections issued in their name, get disconnected the connections either not taken by them or not required by them, block and trace stolen/lost mobile phones and check genuineness of devices while buying a new/old mobile phone. Sanchar Saathi facilitates citizens for reporting suspected fraud communication. Sanchar Saathi contains various modules like Chakshu, CEIR, TAFCOP, KYM, RICWIN, KYI etc.

In addition, Keep Yourself Aware facility provides latest updates and awareness material on different aspects related to end user security, telecom and information security.

Report Suspected Fraud Communication (Chakshu)

Chakshu facilitates citizens to report the suspected or unsolicited communications received through call, SMS or WhatsApp which are intended for cyber-crime, financial frauds, impersonation, fake customer services / lottery offer / loan offer / job offer / installation of mobile tower / disconnection of services or KYC update / loan etc. or any other misuse. Such proactive reporting of suspected fraud communication helps Department of Telecommunications in prevention of misuse of telecom resources for cyber-crime, financial frauds etc.
It may be noted that ‘Chakshu’ is not a facility for reporting about financial fraud or cyber-crime cases. In case, someone has already lost money due to financial fraud or is a victim of cyber-crime, it is suggested to report at cyber-crime helpline number 1930 or website https://www.cybercrime.gov.in.

Block Your Lost/Stolen Mobile (CEIR)

CEIR module facilitates tracing of the lost/stolen mobile devices. This also facilitates blocking of lost/stolen mobile devices in network of all telecom operators so that lost/stolen devices cannot be used in India. If anyone tries to use the blocked mobile phone, its traceability is generated. Once mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

Know Your Mobile Connections (TAFCOP)

TAFCOP module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. It also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber.

Know Your Mobile / IMEI Verification (KYM)

Through KYM, you can check the validity of your mobile device even before buying it. IMEI is written on the mobile packaging box. It could be found on the mobile bill/invoice. From your mobile you can check the IMEI number by dialling *#06#, IMEI number will be shown on mobile screen. If the status of the mobile is shown as Black-listed, duplicate or already in use, please avoid buying the mobile. KYM could be used through 3 methods: via SMS, via KYM app or via Web Portal.

Report Incoming International Call With Indian Number (RICWIN)

RICWIN module facilitates citizens to report the incoming international calls received with local Indian number (+91-xxxxxxxxxx). RICWIN enables citizens to be government’s eye to report such calls for busting/unearthing suspected illegal telecom setups which cause loss to Government’s exchequer and pose threat to national security.

Know Your Wireline Internet Service Provider (KYI)

Know Your Wireline Internet Service Provider (KYI) module facilitates citizens to check the details of Wireline Internet Service Providers (ISPs). The module enables the citizens to search for presence of any ISP across the length and breadth of the country by entering PIN code, address or name of the ISP.